February 2012
10 posts
2 tags
WatchFrancois Lenfont - Inclusive Design in GE Healthcare
In this presentation Francois Lenfont presents how GE Healthcare embrace Inclusive Design in development of their products. “We don’t design products for customers, we design solutions for people”.
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The human factor in service design →
from Putting people first by Experientia
Inclusive Design - Home →
A practical introduction to Inclusive Design for Businesses & Designers - how to get started!
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The human factor in service design
[shared via Google Reader from Putting people first]
McKinsey’s John DeVine, Shyam Lal, and Michael Zea write that businesses ought to focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale.
“Some organizations are making strides in the design and delivery of services. By focusing more thoughtfully on the human side of customer...
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Engage By Design - Sustainable design research →
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January 2012
3 posts
Stanford social innovation review →
Designing for Growth: A Design Thinking Toolkit... →
from Designing design thinking driven operations | Scoop.it by (author unknown)
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Designing for Growth: A Design Thinking Toolkit...
[shared via Google Reader from Designing design thinking driven operations | Scoop.it]
MenKanJing comprehensive Designing for Growth: A Design Thinking Toolkit for Managers (Columbia Business School Publishing) coverage includes unbiased reviews, exclusive video footage and Smartphone buying guides.
See it on Scoop.it, via Designing design thinking driven operations
December 2011
21 posts
1 tag
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Design for Service →
Research, patterns and observation on the topic.
“If a picture is worth a thousand words, then I think a prototype is worth a...”
– Andrea Meyer
http://www.innovationexcellence.com/blog/2011/11/29/a-prototype-is-worth-a-1000-ideas/
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Service Design Thinking
View more presentations from Marc Stickdorn
For the love of experience: Changing the... →
from Putting people first by Experientia
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WatchTom Hulme at Wired 2011
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For the love of experience: Changing the...
[shared via Google Reader from Putting people first]
In September 2011, researcher Anna Snel defended her Ph.D thesis, entitled “For the love of experience: Changing the experience economy discourse“, at the University of Amsterdam. It is now available for download.
The attention for experiences as economic offerings has increased enormously in the last decade. However, the lack of a clear...
Watchdesignforcommunity:
SVA’s new Products of Design MFA.
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WatchDesign for growth
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WatchShaping Space: The d.school’s Environments Collaborative
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Use our methods →
socialinventors:
The d.school Stanford bootcamp bootleg 2011…
Why service design is the next big thing in... →
from Putting people first by Experientia
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Why service design is the next big thing in...
[shared via Google Reader from Putting people first]
Rohan Gunatillake, the lead producer of festivalslab (the Edinburgh Festival Innovations Lab) gives four reasons why new thinking and tools can produce better experiences.
“Here at the Edinburgh Festivals Innovation Lab, we explore how to best use new thinking and new tools to make the experience of the twelve major Edinburgh festivals even...
Why Design Thinking?
Social by Design: Design Thinking & Business
View more presentations from David Armano
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Design can Change the World* →
November 2011
15 posts
3 tags
WatchVIDEO: VALERIE CASEY
What does design look like next? We are experiencing unprecedented, global change in economics, cultures and priorities. Natural catastrophes, social unrest and financial turmoil have created the perfect storm where the notion of returning to “business as usual” is not only improbable but impossible. Designers have an opportunity to contribute richly to creating the new world...
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Why Social Innovators Need Design Thinking →
“Designing the artifact is meaningless unless you create the conditions for its...”
– Valerie Casey
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Turning design thinking into design doing →
The principles of design can be applied to generate breakthrough thinking over incremental thinking. Here’s how to get started. by Heather Fraser
“Design is not a one-shot vaccine; it’s an ‘innovation fitness program’ that puts...”
– Heather Frase
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WatchWondering if this is a design or business site? Well it’s both actually… We believe design is the new way of doing business, and we set out to find keys to success through themaking of a documentary. Fascinating interviews with industry leaders will unveil the creative ways in which design is changing mindsets across industries….We are searching for the truth behind the “design thinking” smoke and...
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Design Innovation Blog →
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Design and the Social Sector: An Annotated... →
Design Atlas : A tool for auditing design... →
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Making Clients Part of the Design Process →
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Healthcare Innovation by Design →
A professional organization for healthcare delivery and experience innovators. Our members are clinicians, designers, architects, engineers and IT professionals focused on transforming the way care is delivered and experienced by consumers and providers. We aim to be the premiere source of knowledge, networking and career development. Become a member at healthcareinnovationbydesign.com or...
“Reasonable people adapt themselves to the world. Unreasonable people attempt to...”
– George Bernard Shaw
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Watchdesignforcommunity:
From d.School at Stanford.
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Hurdles of Advancing Design – A Product Marketing... →
Outside View: Hurdles of Advancing Design – A Product Marketing Perspective
Louis Kim, Vice President, Advanced Platforms Group, HP
October 2011
31 posts
